Frequently Asked Questions

Got Questions? We Have Answers!

Do I need to separate my white, colored, and delicate laundry items?

No. We'll sort everything out before it's washed. We even do our best to sort your laundry by family member before we package for delivery. Effortless!

I am particular about how my laundry is done. Can you record my preferences?

Yes, of course. When you place your first order it's easy to tell us your preferences for your wash & fold laundry and even your pickup and delivery! We'll remember and do things that way unless you change your preferences later.

What are your prices?

We wash all regular laundry at $1.99 per pound for weekly services and $2.49 per pound for one time services. Our minimum laundering fee is $34.99. Some of the items you may wish to have laundered are priced individually (like comforters, sleeping bags, pillows, etc.) For pricing on these items, please contact us for our pricing list! We accept Visa, Mastercard, Discover, American Express.

Can you help me estimate how much my laundry will weigh?

Of course! 10 pounds of laundry could include the following:

  • Seven pairs/sets of underwear
  • Seven pairs of socks
  • Five short-sleeve T-shirts
  • Two long-sleeve shirts
  • One sweatshirt or sweater
  • Two pairs of jeans or four pairs of shorts
  • One set of twin sheets
  • One towel

When do you pickup & deliver?

We start at 8 AM on most days and usually make all our pickups and deliveries by late afternoon (but sometimes the evening hours if it's busy!).  Because our routes vary each day we do not offer specific pickup or delivery "windows" (see "Do I have to be home for pickups and deliveries?"). 

Note - An additional pickup / delivery fee may be assessed for distant or hard to service addresses (this is uncommon).
 

 


 


 

Do I need to be home for pickups or deliveries?

No. Most of our customers leave their items near their front doors where our drivers can find them. Or, you can tell us if you'll leave your laundry in a special place (at the back door, etc.) and we'll leave your laundry in the same spot. Don't forget to leave us your gate code if you have one!

Do you pickup & deliver on holidays?

Our service holidays (no pickups or deliveries) are: New Years Day, New Years Eve, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. If your delivery or regular weekly pickup falls on one of these days, we'll be there the following business day.
 

 


 


 

Where do I get the Cache Laundry Co. bags for my first pickup?

Simply use trash bags or pillow cases labeled with your contact info for your first pickup. Your clean and folded laundry will be returned in our bags on your first delivery. 

Schedule your first pickup now!

Have another question? Send us an email here.

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